Frequently Asked Questions

Health and Wellness coaches are trained specifically to offer people skill-building to manage stress (including traumatic stress) in their personal lives. This includes a 5-session protocol for helping clients master the key Forward-Facing® skills of self-reguation and intentionality.  While the focus for Health and Wellness coaching is on personal life, the key skills and concepts in this certification can transfer into professional settings as well, especially professional settings not focused on the possibility of secondary trauma in their workers (think traditional corporate settings). 

Professional Resilience coaches and consultants are trained specifically to help people prevent and treat compassion fatigue (the combination of secondary traumatic stress and burnout). This is accomplished through a 10-hour, 5-session protocol called the Accelerated Recovery Program. This program was initially designed for working with helping professionals such as therapists, doctors, nurses, and other medical staff, teachers, and social workers. The studies proving its effectiveness come from hospitals and veterinary clinics.

Consider the group of people you are most interested in working with. Do you want to work with people in a professional setting or focus more on their personal lives? Are you interested in more traditional corporate spaces or helping professionals in particular? 

Fill out this form, and we should have your  information up within 2 weeks.

All coaches certified IN 2023 will need to meet the following objectives to recertify by December 31st, 2024. 

If you are certified in multiple ways (coach, consultant, either track (H&W and/or FFPR), your most recent certification is what we’ll count as we consider when you need to recertify. For example: if you got certified for H&W coaching in 2021, but you completed FFPR Consultant certification in 2023, we will consider you certified in 2023.

Recertification requirements include: 

1. Attending six alumni sessions,  or attending a FFME Group (both are $150)

2. Upload current Proof of Liability Insurance

Individuals who have multiple Forward-Facing®️ Certifications only need to fulfill the above requirements for one certification

Please follow this link to upload your documentation.

If it logs you out as you try to access your courses, click on the course you’d like to open even though it looks like you’ve logged out. The next screen may have you logged back in again and you should be able to continue.

If this does not work, you’ll need to use a different browser to access courses on forward-facing.me 

Trying using a different browser, this tends to fix it.

If you’re part of the paid monthly membership group:

($75/month with free access to alumni groups), you can go to the course to get the link or go to the pinned post at the top of the Alumni Membership (paid) group on forward-facing.me. We will update the link in both of these places as it changes. It should always work for you.

If you’re having a hard time accessing the page, MAKE SURE YOU’RE LOGGED IN to forward-facing.me.

If you’d like to have emails sent to you with the link to the meeting, you’ll need to register each time. A coupon code is located in the course for you to use if you prefer this.

If you’re attending as a one-time registrant:

You should have received an email when you signed up that included the link as well as an email reminder with the link in it. Make sure you remember which email address you used to sign up as you searched for the link. Also double check that you signed up for the appropriate date.

If all else fails, contacting Forward-Facing®️ admin staff for the link will not be of use to you unless we are working during the Alumni Group time (considering it’s in the evening, we will probably be living our lives with our families and not paying attention to work-related concerns). Dr. Gentry has given us permission to offer you his cell number if you’re experiencing unprecedented difficulty: 941-720-0143

PLEASE don’t overuse it. Dr. Gentry has a life too, and is very graciously offering this to you specifically for alumni group access issues.

Trying using a different browser, this tends to fix it.

Check to make sure you’re at the right link. Is the meeting titled correctly for the month that you are in? Re-check the email or post you’re using to get into alumni groups to make sure you’re using the correct link. If all else fails, text Dr. Gentry. 

IF you register for each alum group, we will have record of which groups you signed up to attend, but we won’t have record that you were actually there. We depend on you to keep track of your attendance. You can use the recertification attendance sheet to do that.

Yes. contact jennyb@forward-facing.com for more info.

We’d love to hear more about it. Fill out this form to get communication started.